Complaints Book

Virtual Complaints Book

File a claim or a grievance about Xeneural services here. No account and no prior purchase are required. You will receive the form by email with the date and time of filing.

Provider

Legal name: Xeneural Technologies E.I.R.L.

Tax ID (RUC): 20606521261

Registered address: Av. Cayma 612, Dpto. 401, Res. Santa María, Cayma, Arequipa, Perú

The form is drawn up in Spanish, as article 2.2 of Law 29571 requires. Please write the description and your request in that language.

Type of request

ClaimDisagreement with the product or the service you contracted.GrievanceDispleasure with the attention received, not with the product or the service.

Consumer details

Document type *

The consumer is a minor

Contracted item

Type

Currency

Description

Fields with an asterisk are required. Without a name, document, address, email and description, the form counts as not filed.

I declare that the information provided is true and that I agree with the terms of this claim or grievance.

I accept the processing of my personal data to handle this request, under the privacy policy.

Online filing is unavailable at the moment. Write to complaints@xeneural.com and we will file your form.

We answer within fifteen (15) business days, with no extension. Filing this form does not prevent you from using other channels or reporting to INDECOPI.