XENINF-0009
SEPTEMBER 2026Monthly IT report
My company · Head office, Plant and Logistics center
- Registered assets
- 96 devices
- Tickets in this view
- 3
- Resolved
- INC-0028
- Pending
- INC-0030 / INC-0031
Service acceptance
IT SUPPORT (ITSM)
Every device has a story. Your IT team has it at hand.
Know your IT infrastructure, handle requests and document the service. From a device at a site to the report management receives, without piecing the month back together.
IT DASHBOARD · ASSETS BY SITE
96assets across three sites
Head office44
Plant30
Logistics center22
Location, assignee and history in every device record.
INVENTORY
Know what you have and where.
Each asset keeps its site, assignee and the movements that explain its state.
SERVICE
Keep the work on record.
Connect the request to the device, the technician and the resolution.
DELIVERY
The month is already documented.
Prepare the report and service valuation from the records of your work.
YOUR IT INFRASTRUCTURE, IN VIEW
How many devices do you have, and where?
The IT Dashboard brings together service indicators. IT Infrastructure shows distribution by asset type and site; Devices keeps the inventory and movement history.
My companyMain
My company / IT InfrastructureDistribution
September 2026| Asset typeType | SiteSite | QuantityQty | OperationalOp. | In repairRep. |
|---|---|---|---|---|
| Laptop | Head office | 32 | 32 | 0 |
| Desktop PC | Head office | 8 | 8 | 0 |
| Switch | Head office | 4 | 4 | 0 |
| Laptop | Plant | 20 | 20 | 0 |
| Desktop PC | Plant | 6 | 5 | 1 |
| Switch | Plant | 4 | 4 | 0 |
| Laptop | Logistics center | 12 | 12 | 0 |
| Desktop PC | Logistics center | 8 | 8 | 0 |
| Switch | Logistics center | 2 | 2 | 0 |
MORE COMPANIES, THE RIGHT ACCESS
What if you support several companies?
Organize service for your own company, its subsidiaries and your customers. In Organizations, choose who you support and the sites each technician can access.
- Distinct relationships: own organization, subsidiary or customer.
- Site permissions also apply to Xeni’s answers.
- Organizations, sites and providers connected to the service.
Choose an organization
Own organization · Operations xentralMy company
- Head office
- Plant
- Logistics center
Access is limited to authorized sites.
THE ASSET LIFECYCLE
What happened to that device?
Open its record and follow the journey. Every change has a date, an owner and a record; history stays with the asset when it changes hands or sites.
- Network details, serial, IMEI and line in the same record.
- Operational, limited use, storage, repair and retired states.
- Encrypted credentials with every reveal logged.
EQ-0042HQ-LT-042
Operational- Current site
- Head office
- Assigned to
- Lucía
- Device class
- Laptop
- Network address
- 192.0.2.42
- Sep 12 · ACT-0112Transferred to Head office
Lucía remains the device’s assignee.
- Sep 04 · ACT-0104Assigned to Lucía
Handover recorded from IT storage.
- Sep 02 · ACT-0101Added to inventory
Asset entry and serial number recorded.
XEN AGENT
How is the device doing, without a site visit?
Once Xen Agent is linked, check the device’s connection, health and events. The console distinguishes linked assets, those without a recent connection and those without an agent, according to asset type.
The latest signal, with its timestamp.
Check the last contact and distinguish a connected device from one that stopped reporting.
HQ-LT-042Online
- Last contact
- Sep 16 · 09:42
- Reported health
- Operational
- Latest scan
- Sep 16 · 09:30
- Site
- Head office
Coverage deserves a check, too.
Identify which tools cover each device and where a review is needed.
- Device protectionDeclared
- Asset managementDeclared
- Vulnerability scanningNeeds review
PL-PC-068 stopped reporting on Sep 15 at 18:10. Its record still shows In repair.
TECHNICIANS AND COVERAGE
Who is attending today?
See the agreed coverage at every site and the attendance recorded: an onsite visit or remote session, arrival, departure and shift.
- Know who is scheduled before they arrive.
- IT attendance feeds the monthly service report.
Wednesday, September 16Morning shift
| Site / technician | Mode | Arrival | Departure |
|---|---|---|---|
| Head office · Carlos | Onsite | 08:05 | Attending |
| Plant · Ana | Remote | 09:00 | 09:35 |
| Logistics center · Diego | Onsite | Scheduled | Pending |
Diego is scheduled to attend today; his arrival has not been recorded yet.
SERVICE DESK
How does a request come in and get resolved?
Open the ticket from the device. Its site and assignee follow the request, along with the external reference and the note explaining the resolution.
My companyMain
My company / Service deskRequests connected to their devices
| Ticket / asset | Request | Technician | State |
|---|---|---|---|
| INC-0031 · EQ-0068 | Device will not start | Ana | In progress |
| INC-0030 · EQ-0089 | Intermittent connection | Diego | Acknowledged |
| INC-0028 · EQ-0042 | No network access | Carlos | Resolved |
INC-0028 · EXT-2041The resolution preserves the work done.
The network adapter on EQ-0042 was checked, its configuration restored and the connection verified with Lucía.
This note feeds the activities in the monthly report.What happened to the ticket for HQ-LT-042?
INC-0028 is resolved. Carlos recorded the restored network access and verification with Lucía. Its external reference is EXT-2041.
Read a follow-up proposal
Xeni prepares a review request for EQ-0042 at Head office, with the ticket reference and assignee. You review and approve it before it is recorded.
THE SERVICE, READY FOR MANAGEMENT
What do you present at the end of the month?
The technical report and service valuation come from the recorded work. Review the PDF in the console and keep the service acceptance on record.
- Service requests, visits, assets, pending work and technician attendance.
- Valuation by contract item, with its currency and company numbering.
- Service acceptance and signature in the deliverable.
IT SUPPORT
Before you organize your infrastructure.
What you need to bring your service into XEN.