Trust Center
What a customer or an assessor needs to review Xeneural as a provider: the service status, the public documents, the security documentation delivered under a confidentiality agreement and the status of the certifications.
The availability of XEN and its incidents are published on a dedicated status page.
The texts that govern XEN and the relationship with Xeneural, each with its effective date. No account needed to read them.
XEN Terms of Service
The terms of use of XEN: licence, accounts, customer content, price, term, liability and the chapter for consumers in Peru.
Privacy Policy
Which personal data we process, on what basis, who we share it with, where we host it, how long we keep it and how to exercise your rights.
Data Processing Agreement
How Xeneural processes, on behalf of a business customer, the personal data it loads into XEN: instructions, incidents, subprocessors, audits and deletion.
Xeneural subprocessors
The providers that process customer content to deliver XEN, with their purpose, location and certifications, and the thirty-day change notice.
XENI AI Terms
What XENI is and is not, what context it sees, the commitment not to train models on your data and the declared chain of providers.
XEN Security Summary
The controls that protect the data: encryption, isolation per company, access, incidents, certifications and what we do not have yet.
Responsible Disclosure Policy
Scope, rules and timelines for reporting a vulnerability, with a safe harbour for good-faith research.
Analysis of extraterritorial laws
Whether any foreign law allows an authority to access customer data, how it could reach it through the subprocessors and which measures prevent or limit it.
Transparency Report
The requests from authorities received to access customer data, how many were fulfilled and how each one is handled. Published every six months.
Accessibility Statement
The standard XEN follows, how it is evaluated, the result for each screen, the known limitations and how to report a barrier.
The security documentation delivered to customers and assessors under a confidentiality agreement.
Information security policies (ISMS)
The policies of Xeneural's information security management system.
Statement of Applicability
Which ISO/IEC 27001 Annex A controls Xeneural applies and the justification for each one.
Technical and organisational measures (TOMs)
The detail of the technical and organisational controls that protect customer data.
Internal security testing program
The scope, method and frequency of the internal security testing of XEN.
ISO/IEC 27001 certification plan
The stages of the certification process of the information security management system.
Every request is reviewed and approved manually by Xeneural. If it is approved, Xeneural sends the package by email to the corporate address provided. There are no automatic downloads.
Request the documentation
Tell us who you are and what you need it for. Use your company email: that is where the package will arrive if the request is approved.
The request opens in your email app so you can review it and send it.
The status of Xeneural's certifications.
ISO/IEC 27001
Xeneural's information security management system is in the process of certification. The certification plan is part of the documentation under NDA.