Legal center
The texts that govern XEN and your relationship with Xeneural, each with its version and effective date. If a translation ever differs, the Spanish version prevails.
What governs the relationship between the Customer and Xeneural: the service, data processing on the customer's behalf, the XENI assistant, permitted uses and which entity you contract with.
XEN Terms of Service
The terms of use of XEN: licence, accounts, customer content, price, term, liability and the chapter for consumers in Peru.
Data Processing Agreement
How Xeneural processes, on behalf of a business customer, the personal data it loads into XEN: instructions, incidents, subprocessors, audits and deletion.
XENI AI Terms
What XENI is and is not, what context it sees, the commitment not to train models on your data and the declared chain of providers.
Acceptable Use Policy
What may not be done with XEN, XENI and the site, and how Xeneural acts when the policy is breached.
Contracting entities
Which company you contract with depending on where you are based, and the governing law, venue and notices that apply.
Which personal data we process, why, who we share it with, what the site stores in your browser and how we respond to requests from authorities.
Privacy Policy
Which personal data we process, on what basis, who we share it with, where we host it, how long we keep it and how to exercise your rights.
Cookies and local storage policy
Exactly what xeneural.com stores in your browser: two first-party technical cookies and your interface preferences, with no tracking or advertising.
Xeneural subprocessors
The providers that process customer content to deliver XEN, with their purpose, location and certifications, and the thirty-day change notice.
Analysis of extraterritorial laws
Whether any foreign law allows an authority to access customer data, how it could reach it through the subprocessors and which measures prevent or limit it.
Transparency Report
The requests from authorities received to access customer data, how many were fulfilled and how each one is handled. Published every six months.
How we protect information and how to report a vulnerability safely.
XEN Security Summary
The controls that protect the data: encryption, isolation per company, access, incidents, certifications and what we do not have yet.
Responsible Disclosure Policy
Scope, rules and timelines for reporting a vulnerability, with a safe harbour for good-faith research.
Trust Center
For anyone assessing Xeneural as a provider: service status, public documents, documentation under NDA and certifications.
The complaint channels required by Peruvian law, available without an account, and the accessibility commitment of XEN.
Complaints Book
File a claim or a grievance with Xeneural Technologies E.I.R.L. and receive the form by email. Answer within fifteen business days.
Accessibility Statement
The standard XEN follows, how it is evaluated, the result for each screen, the known limitations and how to report a barrier.
Earlier versions are kept and provided on request at legal@xeneural.com.