This English version is provided for convenience. The Spanish version is the one that applies.
At Xeneural we are committed to protecting the privacy of our users. This policy describes how we collect, use and protect your personal information when you use our platform and services.
1. Information we collect
We collect information you give us directly when you create an account, use our services or contact us. This includes data such as your name, email address, company information and platform usage data. We also collect technical information automatically, such as your IP address, browser type and browsing patterns inside the platform.
2. How we use the information
We use the information collected to provide, maintain and improve our services. This includes personalizing your experience, processing transactions, sending service-related communications and developing new features. We also analyze usage data in aggregate to understand trends and improve the platform's performance.
3. Data sharing
We do not sell or rent your personal information to third parties. We may share data with service providers that help us operate the platform, always under strict confidentiality agreements. We may also disclose information when required by law or to protect our legal rights.
4. Security
We implement technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure or destruction. This includes encryption of data in transit and at rest, role-based access controls and periodic security audits.
5. User rights
You have the right to access, rectify, export and delete your personal data. You may also object to the processing of your data or request that its processing be restricted. To exercise these rights, contact us through the channels listed in the contact section.
6. Cookies
We use cookies and similar technologies to improve your experience on our platform. See our Cookie Policy for detailed information on which cookies we use and how to manage them.
7. Contact
If you have questions about this privacy policy or about how we handle your data, contact us through our contact form or by emailing our privacy team.
Last updated: April 2026