This English version is provided for convenience. The Spanish version is the one that applies.
Every six months, Xeneural publishes how many requests from authorities it has received to access the data of its customers and how it has handled them.
Change log
| Date | Change |
|---|---|
| November 2025 | First publication |
| 28 September 2026 | Period up to 28 September 2026 |
1. Requests received
| Type of request | Received | Complied with by disclosing data | Rejected or challenged |
|---|---|---|---|
| Judicial | 0 | 0 | 0 |
| Prosecutorial or criminal | 0 | 0 | 0 |
| Administrative or tax requests concerning customer data | 0 | 0 | 0 |
| From foreign authorities | 0 | 0 | 0 |
| Content removal requests | 0 | 0 | 0 |
Period covered: from the start of operations until 28 September 2026.
2. How Xeneural handles a request
- It verifies that the request comes from a competent authority and that it meets the legal requirements.
- Where the law permits, it redirects the authority to the customer, who is the owner of the data.
- It notifies the customer before disclosing data, unless the law prohibits it.
- It discloses only what is strictly required and challenges requests that are excessive or lack a sufficient legal basis.
- It logs each request and includes it in the next report.
3. Contact
Authorities and customers: legal@xeneural.com.
Effective since September 28, 2026. Earlier versions are kept and provided on request at legal@xeneural.com.